Shipping Policy
At Marendale, we aim to make the ordering and delivery process as clear and straightforward as possible. Below you will find information about order processing, shipping and estimated delivery times.
Order Processing
Once your order has been placed, it is forwarded to our fulfilment partner, where it is checked, packed and shipped.
Once your order has been dispatched, you will receive a shipping confirmation by email. Where available, this email will also include tracking information so you can follow your order.
Estimated Delivery Times
Ireland: 5–10 business days
Please note that business days do not include weekends or public holidays.
Delivery times may occasionally vary due to circumstances outside our direct control, such as increased carrier volumes, customs processing, public holidays or unexpected transportation delays.
Free Shipping
We offer free standard shipping on all orders.
There is no minimum order value required and no additional shipping fee will be charged at checkout.
Fulfilment
We work with an external fulfilment partner. Orders are shipped directly from our fulfilment facility in China to the delivery address provided during checkout.
This means your order travels internationally before reaching you.
Marendale remains your point of contact for your order. If you experience any issues with your delivery, please contact our customer service team and we will assist you.
Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email. If tracking is available for your shipment, your tracking details will be included in this email.
Please allow some time for the tracking information to become active after your order has been handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order.
If you notice an error in your delivery address, please contact us as soon as possible at info@marendale.com.
We will always try to help make changes before an order is dispatched. However, once an order has entered the shipping process, we cannot guarantee that the delivery address can still be changed.
Delayed Orders
Although we work with our fulfilment partners and carriers to deliver orders within the estimated timeframes above, occasional delays may occur.
If your order is taking significantly longer than expected, please contact us at info@marendale.com so that we can investigate the shipment for you.
Questions About Your Delivery
If you have any questions regarding your order or shipment, please contact us at:
Email: info@marendale.com
Our customer service team will be happy to assist you.