Shipping

Shipping Policy

At Delineate Clothing, we aim to make the ordering and delivery process as clear and straightforward as possible. Below you will find information about order processing, shipping and estimated delivery times.

Order Processing

Once your order has been placed, it will be forwarded to our fulfilment partner for processing.

Products typically arrive at our fulfilment warehouse within 2–3 business days. They are then checked, packed and prepared for international shipment.

Please note that business days do not include weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation by email. Where available, this email will also include tracking information so you can follow your order.

Estimated Delivery Times

After your order has been dispatched, estimated transit times are:

United Kingdom: 6–10 business days
United States: 6–10 business days
Canada: 7–9 business days

These shipping times are estimates and begin once your parcel has been handed over to the international carrier.

When processing time is included, most orders can therefore be expected to arrive approximately within:

United Kingdom: 9–15 business days
United States: 6–10 business days
Canada: 10–14 business days

Delivery times may occasionally vary due to circumstances outside our direct control, such as increased carrier volumes, customs processing, public holidays or unexpected transportation delays.

Free Shipping

We offer free standard shipping on all orders.

There is no minimum order value required and no additional shipping fee will be charged at checkout.

International Fulfilment

To offer our products internationally, we work with an external fulfilment partner. Orders are shipped directly from our fulfilment facility in China to the delivery address provided during checkout.

This means your order may travel internationally before reaching you.

Delineate Clothing remains your point of contact for your order. If you experience any issues with your delivery, please contact our customer service team and we will assist you.

Tracking Your Order

Once your order has been dispatched, you will receive a confirmation email. If tracking is available for your shipment, your tracking details will be included in this email.

Please allow some time for the tracking information to become active after your order has been handed over to the carrier.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your delivery address, please contact us as soon as possible at info@delineateclothing.com.

We will always try to help make changes before an order is dispatched. However, once an order has entered the shipping process, we cannot guarantee that the delivery address can still be changed.

Delayed Orders

Although we work with our fulfilment partners and carriers to deliver orders within the estimated timeframes above, occasional delays may occur.

If your order is taking significantly longer than expected, please contact us at [CUSTOMER SERVICE EMAIL] so that we can investigate the shipment for you.