Returns

Can I return my order?

Yes. If you're not satisfied with your purchase, you may request a return within 30 days of receiving your order.

To be eligible for a return, the following conditions apply:

The item must be returned in its original condition, including all components, accessories and, where reasonably possible, the original packaging.
Products must not show signs of excessive use, damage or improper handling.
Hygiene-sensitive products must be thoroughly cleaned before being returned.
Damaged, defective or incorrectly delivered items must be reported to us as soon as possible after delivery.
Return shipping costs for standard returns are the responsibility of the customer.
Any reduction in value caused by handling or use beyond what is reasonably necessary to inspect the product may be deducted from the refund.

We reserve the right to inspect returned items before approving a refund.

Return Location

Our products are fulfilled through different fulfilment locations.

Depending on the product, supplier and original fulfilment route, your return will be directed to either:

our designated local returns facility; or
our international fulfilment warehouse in Asia.

The correct return location will be confirmed by our customer service team when your return request is approved.

Return shipping costs may vary depending on the assigned return location and are the responsibility of the customer for standard returns.

Please do not return an order to the address shown on the original shipping label or to any other address without receiving return instructions from our team first. Returns sent to an incorrect location may not be accepted or processed.

How to Return Your Order

To request a return, please contact us at info@delineateclothing.com within 30 days of receiving your order.

Please include:

Your order number
The item(s) you wish to return
Your reason for returning the item

Once your request has been reviewed, our customer service team will provide the correct return instructions and return destination.

The customer is responsible for ensuring the return shipment reaches the provided return location successfully. We recommend using a tracked shipping method.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible and provide clear photos or video showing the issue.

Once the issue has been reviewed, we will determine the appropriate solution. Depending on the circumstances, this may include a replacement, refund or return of the product.

In some cases, returning the item may not be necessary.

Order Cancellations

Orders enter our automated fulfilment process shortly after they are placed.

If you wish to change or cancel your order, please contact us as quickly as possible. Once an order has entered fulfilment or has been dispatched, we may no longer be able to stop the shipment.

This does not affect any applicable statutory consumer rights.